Frequently Asked Questions

Everything you need to know about your VDM order and more.

How long does shipping take?

Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer returns for store credit or exchange within 30 days of delivery. Items must be in original condition with all tags and hygiene seals attached.

How do I find the right size?

Please refer to our comprehensive Size Guide located on each product page. Our styles are designed to be true to size, but we recommend sizing up if you are between sizes for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Are your products sustainably made?

Yes, VDM The Label is committed to sustainability. Many of our pieces are crafted using ECONYL® regenerated nylon, which turns ocean waste into high-quality fashion.

Can I change or cancel my order?

Once an order is placed, it is processed quickly by our warehouse. Please contact our support team within 1 hour of purchase to request any changes or cancellations.